Terms of service

OVERVIEW

Welcome to Sunhiot. The terms “we,” “us” and “our” refer to Sunhiot, the business operating www.sunhiot.com.

Sunhiot operates this website and its related shopping features, content, products and services (collectively, the “Services”). Our store is powered by Shopify, which provides the platform that enables us to offer the Services.

These Terms of Service (“Terms”) explain your rights and responsibilities when using our Services or purchasing from us. Please read them alongside our:

• Privacy Policy
• Payment Terms
• Shipping Policy
• Return & Refund Policy

By placing an order or using the Services where these Terms apply, you agree to these Terms. If you do not agree, please do not place an order or continue using the Services.

Nothing in these Terms excludes or limits rights that cannot lawfully be excluded under applicable consumer protection laws.

SECTION 1 — ACCESS AND ACCOUNT

To place an order, you must have the legal capacity to enter into a binding contract under the laws applicable to you. Minors may use the Services only with appropriate parental or guardian supervision.

Please provide accurate, complete and current information, including your email address, billing details and delivery address. You must be authorised to use the payment method submitted with your order.

If you create an account, keep your login credentials secure and notify us promptly if you suspect unauthorised access. You are responsible for activity you authorise through your account, but this does not make you responsible for losses caused by our failure to meet our legal obligations.

You may not sell or transfer your account to another person.

SECTION 2 — OUR PRODUCTS

We aim to present our products accurately, including their descriptions, available sizes, colours, materials and features. Please review the information and size guidance for the specific item before purchasing.

Screen settings and lighting may affect the appearance of colours. This does not excuse a material difference between a product and its description or limit your rights concerning defective or misdescribed goods.

Product availability and descriptions may change for future orders. Changes do not alter the specifications agreed for an order already accepted.

If we cannot supply an item you ordered, we will contact you. We will not substitute a materially different product without your agreement.

SECTION 3 — ORDERS AND CANCELLATIONS

When you place an order, you make an offer to purchase the selected products.

An automated order acknowledgement confirms that we received your order. It does not, by itself, confirm acceptance. We accept your order when we send a dispatch confirmation, unless we expressly confirm acceptance earlier.

Before acceptance, we may decline an order for a legitimate reason, such as unavailable stock, payment failure, suspected fraud, an unresolved pricing error or an unsupported delivery address.

If we cannot fulfil your order, we will notify you and refund any payment collected for the cancelled items. Confirmed cancellation refunds are issued within 3 calendar days, as described in our Return & Refund Policy.

We will not increase the agreed price or make a material substitution without your consent.

If you wish to cancel or amend an order, contact hello@sunhiot.com as soon as possible. We will check whether fulfilment can still be stopped. Cancellation or amendment cannot be guaranteed once fulfilment has started or the order has been dispatched.

This does not restrict statutory cancellation rights or your rights under our Return & Refund Policy.

SECTION 4 — PRICES, CURRENCY AND PAYMENT

Our website uses British Pounds (GBP). If another currency is available for your selected market, the currency and total displayed at checkout apply to your transaction.

A US delivery address does not automatically mean that your payment will be processed in US Dollars. Please check the currency before completing your purchase.

The checkout will show the product prices, applicable discounts, taxes collected by us, shipping charges and total payable. We comply with applicable requirements for tax-inclusive pricing.

Standard shipping to the United States is free, with no minimum purchase or additional standard handling charge, as described in our Shipping Policy.

Any separately payable import duties or taxes are addressed in our Shipping Policy. Your bank or payment provider may apply currency conversion or foreign transaction fees.

Prices and promotions may change for future purchases. Such changes do not increase the price of an accepted order.

Available payment methods are displayed at checkout. Payment provider approval, authentication and any instalment terms apply to the method you select. Please review our Payment Terms for further information.

We will not collect an additional amount without your authorisation.

SECTION 5 — SHIPPING AND DELIVERY

For standard delivery to the United States, our estimated timeframes are:

• Order processing: 1–3 business days.
• Transit after dispatch: 8–11 business days.
• Total estimated delivery: 9–14 business days.

Processing and transit estimates use Monday through Friday, excluding public holidays.

Our order cut-off time is 6:00 PM UK time, using the Europe/London time zone: GMT in winter and BST in summer. Orders received at or after the cut-off, on weekends or on public holidays enter the next processing business day’s schedule.

Delivery dates are estimates rather than guaranteed arrival dates. If a significant delay occurs, contact us so we can investigate and explain the available options.

Using a third-party carrier does not remove our obligations to deliver your order. For delivery arranged by us, the risk of loss or damage remains with us until the goods are physically received by you or a person you designate to receive them.

Our UK business address does not, by itself, indicate the dispatch location of your parcel. Further delivery and fulfilment information is provided in our Shipping Policy.

Returns, exchanges and refunds

For orders delivered to the United States, we accept return and exchange requests within 30 calendar days of delivery, subject to our Return & Refund Policy.

For non-defective returns, items must meet the condition requirements stated in that policy. Customers are responsible for return postage for non-defective returns. Sunhiot covers reasonable return postage for confirmed defective, damaged or incorrect items according to the arrangements described in the policy.

We do not charge restocking fees.

For eligible returned items, we complete the inspection and issue the refund within 3 calendar days of receiving the return. Your bank or payment provider may take additional time to display the credit.

Please contact hello@sunhiot.com before mailing an item. Do not use our business address as a return address unless we specifically instruct you to do so.

The full Return & Refund Policy applies to these arrangements. Nothing in these Terms reduces your statutory rights.

SECTION 6 — INTELLECTUAL PROPERTY

The website design, text, graphics and other materials are owned by Sunhiot or used with permission from the relevant rights holders, as applicable.

Third-party names, trademarks and materials remain the property of their respective owners. Their appearance on our website does not, by itself, indicate an affiliation, endorsement or authorised dealership.

You may browse the Services, share links and save or print information reasonably needed for personal shopping and order records.

Other reproduction, distribution or commercial exploitation of protected materials requires permission from the relevant rights holder, unless permitted by law.

Shopify’s name and trademarks belong to Shopify. Nothing in these Terms grants ownership of, or unrestricted rights to use, another party’s intellectual property.

SECTION 7 — OPTIONAL TOOLS

The Services may include optional tools supplied by third parties. Their availability and operation may depend on the relevant provider.

Please review any disclosed provider terms before choosing to use a tool. We do not guarantee uninterrupted availability of optional features.

Nothing in this section excludes responsibility that cannot lawfully be excluded or reduces our obligations concerning products purchased from us.

SECTION 8 — THIRD-PARTY LINKS

Our website may contain links to external websites or services. Those websites and services have their own terms and privacy practices.

We do not control independent third-party content, and a link does not necessarily constitute an endorsement.

This does not exclude responsibility for our own statements or conduct, or allow us to transfer our obligations as the seller to another party.

SECTION 9 — RELATIONSHIP WITH SHOPIFY

Sunhiot is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make in our Store are made directly with Sunhiot. By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and Sunhiot, including any injury, damage, or loss resulting from purchased products and services. You hereby expressly release Shopify and its affiliates from all claims, damages, and liabilities arising from or related to your purchases and transactions with Sunhiot.

SECTION 10 — PRIVACY POLICY

Our Privacy Policy explains how personal information is collected, used, shared and retained, and how you may exercise your privacy rights.

Shopify hosts our store and processes information to provide its services. Certain processing is also explained in Shopify’s Consumer Privacy Policy.

Information may be processed in countries other than your country of residence, as described in the relevant privacy notices.

Accepting these Terms does not automatically constitute consent to optional marketing or non-essential tracking. Where consent is required, it will be requested separately.

SECTION 11 — REVIEWS AND FEEDBACK

If you submit a review, suggestion or other feedback, you retain ownership of your content.

You grant us a non-exclusive, worldwide, royalty-free licence to display, reproduce and reasonably format that content to operate and promote the Services, subject to applicable law and our Privacy Policy.

Your feedback must reflect your genuine experience and must not infringe another person’s rights. Please disclose any incentive received in connection with a review.

Do not submit confidential information, unlawful material or malicious code.

We may remove spam, unlawful content, personal information or material unrelated to the product or shopping experience. We will not suppress a genuine review solely because it is negative or alter its meaning to create a misleading impression.

You are not required to provide a positive review to receive customer support, a replacement or a refund.

SECTION 12 — ERRORS, INACCURACIES AND OMISSIONS

If we discover an error in a product description, price, stock status or other material information, we will correct it promptly.

For an affected order, we will explain the error and any proposed correction. We will not collect an increased price without your agreement.

If we cannot fulfil the order on the agreed terms, we will explain the available options and refund any payment due. We will respect rights arising from an accepted contract and applicable law.

SECTION 13 — PROHIBITED USES

You may use the Services only for lawful purposes.

You must not:

• Commit fraud, impersonate another person or provide knowingly false order information.
• Harass or threaten others.
• Infringe intellectual property or privacy rights.
• Upload malware, send spam or interfere with the website’s security or operation.
• Access accounts or personal information without authorisation.
• Circumvent security controls or misuse automated tools.
• Commercially exploit protected content without permission or a lawful basis.

These restrictions do not prohibit legitimate complaints, honest reviews, lawful consumer remedies, accessibility tools or authorised search-engine and shopping-platform indexing.

We may reasonably restrict access where necessary to address misuse or a security threat. Such restrictions do not remove your rights concerning existing purchases.

SECTION 14 — AUTOMATED AGENTS

An “Agent” is software that acts autonomously or semi-autonomously on behalf of a user when interacting with the Services.

Where Agent access is permitted, the Agent must identify itself accurately, disclose its name in its request user-agent information where technically applicable, and comply with access restrictions.

An Agent must not impersonate a human, bypass CAPTCHAs or other security measures, or conceal its identity to evade a restriction. It must stop accessing the Services if permission is withdrawn.

We may reasonably limit automated access to protect security, website capacity and customer information.

An Agent must not place an order or disclose personal information without the user’s authorisation. Orders placed through authorised tools remain subject to these Terms and applicable consumer rights.

SECTION 15 — TERMINATION

You may stop using the Services at any time.

We may suspend or end access for a material breach of these Terms, fraud, a security risk or a legal requirement. Where reasonable and lawful, we will notify you and provide an opportunity to address the issue.

Ending access to the website or an account does not cancel our outstanding delivery or refund obligations or prevent you from contacting us about an existing order.

Lawfully due amounts and provisions that reasonably need to continue after termination will remain applicable.

SECTION 16 — WARRANTIES AND WEBSITE AVAILABILITY

We aim to keep the website accurate and available, but cannot promise uninterrupted or error-free access.

General editorial information is not a substitute for advice appropriate to your circumstances.

Nothing in these Terms excludes applicable legal guarantees concerning product quality, fitness for an agreed purpose or conformity with a description.

We do not supply consumer goods on an “as is” basis that removes mandatory product rights.

Any permitted disclaimer concerning website availability applies only to the extent allowed by law and does not override specific commitments made for an accepted order.

SECTION 17 — LIMITATION OF LIABILITY

We are responsible for loss or damage that is a foreseeable result of our breach of contract or failure to exercise reasonable care and skill, subject to applicable law.

Nothing in these Terms, including Section 9, excludes or limits liability for:

• Fraud or fraudulent misrepresentation.
• Death or personal injury caused by negligence.
• Mandatory product liability.
• Any other matter that cannot lawfully be excluded or limited.

Our products are offered for personal and household use. To the extent permitted by law, we are not responsible for business losses arising from commercial use, such as lost business profits or opportunities.

This does not remove consumer remedies or our responsibility for foreseeable consumer losses.

SECTION 18 — RESPONSIBILITY FOR MISUSE

You remain responsible for direct, reasonably foreseeable losses caused by your fraud, deliberate unlawful conduct or material breach of these Terms, to the extent permitted by law.

You are not required to indemnify us or Shopify merely for shopping with us, making a good-faith complaint or exercising a consumer right.

You are not responsible under this section for losses caused by our or another party’s negligence or breach of legal duties.

SECTION 19 — SEVERABILITY

If a provision of these Terms is found unlawful or unenforceable, it will not apply to that extent.

The remaining provisions continue where they can operate fairly and lawfully. This section does not permit an unfair term to be enforced against a consumer.

SECTION 20 — WAIVER AND ENTIRE AGREEMENT

A delay in exercising a right does not automatically waive that right.

These Terms, the policies they reference and the information forming part of your accepted order describe our agreement.

They do not exclude statements or pre-contract information that are binding under applicable law. Ambiguous consumer terms will be interpreted according to applicable consumer protection rules.

SECTION 21 — ASSIGNMENT

We may transfer our rights and obligations to another organisation only where your contractual and statutory rights are not reduced.

We will notify you where required and remain responsible for obligations that cannot lawfully be transferred.

Please contact us if you wish to transfer contractual rights to another person. This does not restrict rights to pass on a product or warranty where permitted by law.

SECTION 22 — GOVERNING LAW AND DISPUTES

These Terms and contracts for purchases from Sunhiot are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply in your country or state of habitual residence.

The courts of England and Wales have non-exclusive jurisdiction. You may also bring a claim in courts available to you under mandatory consumer law, including your local courts where applicable.

Nothing in these Terms requires you to give up a legally protected forum or remedy.

Please contact hello@sunhiot.com with any concern so we can try to resolve it. Contacting us does not prevent you from seeking other lawful remedies.

SECTION 23 — HEADINGS

Headings are provided for readability and do not alter the meaning of these Terms.

SECTION 24 — CHANGES TO THESE TERMS

We may update these Terms for future use of the Services, including to reflect changes in our operations, features or legal requirements.

The revised version will show its effective date. We will provide additional notice where required by law.

An order remains governed by the terms and commitments applicable when it was placed, unless you agree to a lawful change or a change is required by law.

Later updates will not retrospectively reduce your purchase, cancellation, return or refund rights.

SECTION 25 — CONTACT INFORMATION

Questions about these Terms or your order may be sent to us using the details below.

Trading Name: Sunhiot
Website: www.sunhiot.com
Email: hello@sunhiot.com
Phone: +44 117 244 9234

Business Address:
2 Robinson Dr, St Jude's
Bristol BS5 0UU
United Kingdom

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM
UK time — GMT in winter and BST in summer.