Payment Terms

At Sunhiot, we aim to make payment clear and straightforward. Please review the information below before completing your purchase.

1. Accepted Payment Methods

We accept the following payment methods when available at checkout:

Credit and Debit Cards

  • Visa
  • Mastercard
  • Maestro

Digital Wallets and Express Checkout

  • Google Pay
  • Shop Pay

Other Payment Options

  • Klarna

Available payment methods may vary depending on your location, device, order and payment provider eligibility. The options displayed at checkout are the ones available for your purchase.

Where instalment or deferred payment options are offered through Shop Pay or Klarna, eligibility and payment terms are determined by the relevant provider. Please review the payment schedule and any applicable charges before selecting an option.

2. Currency and Order Total

Our UK checkout displays prices in US Dollars (USD). If another currency is available for your market, the currency and total shown at checkout apply to your order.

Please check the displayed currency, product prices, discounts, shipping charges and applicable taxes before completing payment.

If your payment account uses a different currency from your order, your bank or payment provider may apply an exchange rate or additional fees. These charges are determined by your provider.

3. Payment Security

Payments are handled through Shopify checkout and the payment provider selected for your order. Payment information is encrypted during transmission.

For your security, please do not send your full card number, card security code, password or one-time verification code to us by email.

4. Payment Authorisation and Order Confirmation

By submitting an order, you authorise payment of the total displayed at checkout using your selected payment method.

Your bank or payment provider may require additional authentication before approving the transaction. The timing of a charge, authorisation hold or instalment payment depends on your selected method and the provider’s terms.

After your order is successfully placed, an order confirmation will be sent to the email address provided at checkout. An order confirmation does not mean that your order has been dispatched.

5. Unsuccessful Payments

If your payment cannot be completed:

  • Check that your payment details and billing address are correct.
  • Confirm that your card or account has sufficient available funds.
  • Complete any authentication requested by your payment provider.
  • Contact your bank or payment provider if the issue continues.

If you see a pending charge but have not received an order confirmation, contact us so we can check your order status before you try again.

6. Order Verification

We may contact you to clarify order or billing information if a transaction requires verification. Please provide accurate contact details when placing your order.

If we cannot complete an order, we will notify you. Any payment already collected for a cancelled order will be refunded to the original payment method.

7. Refunds

Approved refunds are issued to the original payment method in accordance with our Refund Policy.

After a refund has been processed, the time it takes to appear in your account depends on your bank or payment provider. For purchases made using instalments or deferred payment, the provider will apply the refund according to its terms.

If you have a question about a payment or refund, please contact us with your order number.

8. Contact Us

Store Name: Sunhiot
Website: www.sunhiot.com
Email: hello@sunhiot.com
Phone: +44 117 244 9234

Business Address:
2 Robinson Dr, St Jude's
Bristol BS5 0UU
United Kingdom

Customer Service Hours:
Monday–Friday, 9:00 AM–6:00 PM
UK time — GMT in winter and BST in summer.

Enquiries received outside these hours will be reviewed during our next customer service period.